Ski Holiday Frequently Asked Questions |
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To help answer some of the questions you may have about your ski holiday we have compiled a list of frequently asked questions that should answer most of your queries.
If you cannot find the answer to your question here, please call a member of our team on 0871 226 8118.
Q. Will I require extra cover on my travel
insurance?
A. Yes
you will. If you already have travel insurance
check your policy to see if you are covered for
Winter Sports. If you are not, ask one of our
sales clerks to provide you with a quote for the
relevant cover.
Q. Do I get extra luggage allowance as I am skiing?
A. The normal luggage
allowance is either 15kg or 20 kg per person
depending on which airport you are flying
to. It may be possible to pay for extra allowance
at the time of booking so please ask your
sales clerk if this is possible.
Q. Whats the difference between a local and an area
lift pass?
A. A local pass will allow you to ski in the immediate vicinity of your resort
whereas an area pass will allow you to use the lifts in the surrounding resorts which make up the ski area that your pass covers.
Q. What type of clothing should I take?
A. Basic clothing requirements for a ski holiday include the following:
1) Waterproof ski jacket & trousers or one-piece suit.
2) Thermal vests or t-shirts.
3) Warm headwear.
4) Sunglasses - ideally designed for skiing.
5) Ski goggles.
6) Thermal socks.
7) Waterproof ski gloves
8) Sun block.
9) Back pack for carrying water, food etc.
Q. When will I receive my tickets?
A. Tickets will be sent by first class mail 7/10 days prior to departure.
Q. What should I do if I wish to cancel my holiday or make any changes to it?
A. Any cancellation or changes to your holiday must be put in writing to us. Where applicable you will be subject to the Tour Operators charges.
Q. Is my passport valid or will I require a visa?
A. Any queries regarding passports or visa's should be forwarded to either the Passport Office (0870 521 0410) or your relevant Embassy.
Q. When must I pay the balance of my holiday?
A. Full payment is due 12 weeks prior to departure. Please make all cheques payable to Fast-Track Holidays.
Q. Can you send
me a brochure?
A. Unfortunately we only hold a limited number of brochures for internal company use. Please contact your Tour Operator if you wish to receive a brochure.
Q. Can I pre-book Airport Parking?
A. Airport Parking can be arranged by calling 0870 608 7086 and quoting P1144.
Q. Can I arrange Car Hire?
A. Car Hire can be booked by calling Suncars on 0870 500 5566 and quoting reference P1144.
Q. What should I do if I have a complaint about my holiday?
A. In the unlikely event that there is a problem with your holiday, please put your complaint in writing to us. This must reach us within 28 days of your return date.
For advice on travelling abroad, visit the FCO.
For information on health and vaccinations, visit the Department of Health.
For information on UK passports, visit the Passport Agency.
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ABTA bonded travel agent.